Return Policy

Last Updated:

Service Cancellation

Houseapartmentiu provides custom event décor and photo zone styling services. Due to the customized nature of our services, returns are handled through our cancellation policy.

Cancellation Terms

Clients may cancel services with Houseapartmentiu according to the following terms:

• More than 30 days before event: Full refund of deposit minus administrative fees (10% of total service cost)
• 15-30 days before event: 50% refund of deposit
• Less than 15 days before event: No refund available

Custom Installations

Custom-made decorative installations and photo zones created by Houseapartmentiu are designed specifically for each event and cannot be returned or refunded once production has begun.

Rental Items

For rental items provided by Houseapartmentiu:

• Items must be returned in the same condition as received
• Damage or loss will result in replacement fees
• Returns must be made within 48 hours after event completion

Refund Process

Refunds for eligible cancellations will be processed within 14 business days to the original payment method used for the transaction.

Disputes

If you have concerns about services provided by Houseapartmentiu, please contact us immediately. We are committed to resolving any issues to your satisfaction.

Contact Information

For questions about returns or cancellations, please contact Houseapartmentiu through our contact page or email us at info@houseapartmentiu.world.

Damaged Items

If rental items are returned damaged, Houseapartmentiu will assess the extent of damage and charge appropriate repair or replacement fees. Minor wear and tear is expected and will not result in additional charges.

Clients are responsible for reporting any damage immediately upon discovery. Failure to report damage may result in additional fees. We will provide a detailed assessment of any damage charges before processing final payment.

Lost Items

If rental items are lost or stolen, clients will be charged the full replacement value of the items. Houseapartmentiu will provide an itemized list of lost items and their replacement costs.

We recommend securing all rental items and maintaining appropriate insurance coverage for your event. Our team can provide guidance on insurance options if needed.

Refund Processing

Eligible refunds will be processed within 14 business days to the original payment method. Processing times may vary depending on your financial institution. Refunds for deposits will be calculated based on the cancellation terms outlined in your service agreement.

Administrative fees are non-refundable and cover costs associated with booking management, consultation time, and initial planning work.

Special Circumstances

Houseapartmentiu understands that special circumstances may arise. We will work with clients on a case-by-case basis to find fair solutions for situations such as:

• Medical emergencies affecting event hosts
• Natural disasters or extreme weather conditions
• Venue closures or unexpected venue issues
• Government-mandated restrictions or regulations

Service Quality Issues

If you are not satisfied with the quality of services provided by Houseapartmentiu, please contact us immediately. We are committed to resolving any issues promptly and to your satisfaction.

We encourage clients to review our work during setup and notify us of any concerns before the event begins. This allows us to address issues proactively and ensure your event meets your expectations.

Changes to This Policy

Houseapartmentiu reserves the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to clients with active bookings.

It is your responsibility to review this policy periodically to stay informed about our return and cancellation procedures.